Position: Business Manager
Reporting Structure: Reports to the Board of Directors
The Business Manager has the responsibility to ensure that all operations and program activities are conducted in an effective and efficient manner. All operations and programs must be within the Board approved direction, and they must be managed in an ethical, prudent, and professional manner. In doing so the Business Manager must ensure:
- All contractual obligations for programs are met, including the performance of activities and outcomes and the provision of any financial and activity reports
- Program activities are in the best interest of our clients.
- Program activities achieve the vision, mission, and goals of the organization, and fit within the Board approved key strategies
- Program activities do not violate municipal, provincial, or federal regulations
- Program activities do not compromise the integrity of the Board
Skills and Qualifications
- A degree or certification in disciplines related to the needs of the organization, i.e. Sage Accounting software.
- A working knowledge of business.
- Demonstrated leadership skills
- Strong human resources skills and experience
- Proven experience in working effectively with a Board of Directors.
- Effective presentation, public relations, oral, written and interpersonal communication skills
- Strong strategic planning, organizing, financial management and control, policy development and administrative management
- Understanding of the non-profit environment including interaction with government and private sector would be an asset
- Demonstrated teamwork, delegation, administrative, and decision-making skills
- Computer literate and high level of technological competence in Outlook, Microsoft Word and Excel.
- Ability to take agreed upon tasks and assignments to completion
- Ability to function independently and under pressure while managing multiple concurrent projects and deadlines
General
The Business Manager is responsible for all management aspects of the organization including:
- Develop and/or maintain a spirit of teamwork and a sense of purpose towards achieving the organization’s objectives that maximize the benefit of our clients.
- Direct all business development activities through a Board agreed-upon strategic plan
- Along with the Community Manager - liaise and partner with community groups whose aims are consistent with those of the organization
The Business Manager is responsible for and evaluated on six core management activities:
1. Board Relations
- Develop a strong sense of team relations between the Board of Directors and the organization’s management
- Provide monthly reports on the organization’s activities and outcomes to the Board
- Provide monthly reports on· Provide information to the Board on community issues pertinent to clients.
- Along with Community Manager - Assist the Board in clarifying and coordinating its duties, and liaise between Board and committees
.
- Assist the Board in committee work, board and professional development, and Board evaluation processes
- May be required to assist the Board of Directors to develop long range and short-term plans through a strategic planning process
2. Public Relations/Communications
- Maintain a positive relationship with the public, clients, donors, members, partners, and government
- Ensure that all communications have integrity and can be supported by the facts and respects the dignity and sensitivities of those portrayed
- Review the various publicity materials used to advertise or announce programs and projects
- Actively seek new information on government programs and structures that may provide opportunities for the organization
3. Fiscal Management
- Ensure compliance with the Generally Acceptable Accounting Principles (GAAP) in the financial records
- Operate the activities within the parameters of the annual operating budget and various funding arrangements
- Anticipate and plan for capital improvements and maintain current capital assets.
- Develop financial policies as requested and monitor fiscal management within those policies
- Ensure that complete and secure financial records are maintained
- Ensure that financial statements are provided as required by the Board and external parties
- Ensure that information is provided to the Auditor in a timely fashion upon request
- Ensure adequate cash flow for the activities of the organization
- Attain Board approval for any deficit or for borrowing funds
- Insurance is purchased to protect the organization, Board and staff against general liability to a level of at least $2 million or greater if needed
- Reasonable steps are taken to avoid conflicts of interest when making any purchases
- That the organization’s funds are invested wisely and prudently
4. Programs and Operations
The Business Manager in co-ordination with the Community Manager, has the responsibility to
ensure that all operations and program activities are conducted in an effective and efficient manner. All
operations and programs must be within the Board approved direction, and they must be managed in
an ethical, prudent, and professional manner. In doing so the Business Manager must ensure:
- All contractual obligations for programs are met, including the performance of activities and outcomes and the provision of any financial and activity reports
- Program activities are in the best interest of our clients
- Program activities achieve the vision, mission, and goals of the organization, and fit within the Board approved key strategies
- Program proposals are developed that provide enhanced services to clients
- Program activities do not place undue workloads on personnel or other resources
- Program activities do not violate municipal, provincial, or federal regulations
- Program activities do not compromise the integrity of the Board
5. Life Enrichment / Activities Director - Center on improving the quality of life for senior residents
through meaningful, engaging, and appropriate recreational programming.
Working in co-ordination with the Community Manager -
- planning, organizing, and leading recreational and therapeutic activities tailored to the physical, emotional, cognitive, and social needs of elderly residents in the facility
Program Planning & Development
- Design and implement a monthly calendar of activities (e.g., games, music, crafts, exercise, cultural events).
- Ensure programs support cognitive, emotional, social, and physical well-being.
Resident Engagement
- Encourage participation and adapt programs to suit individual abilities and preferences.
- Foster a sense of community and inclusion.
- Build relationships with residents to understand their interests and needs.
- Tailor activities to various levels of mobility, memory, and independence.
Coordination with Other Departments
- Collaborate with nursing, dietary, and social work teams to support holistic care.
- Integrate therapeutic recreation with care plans when appropriate.
Administrative Duties
- Maintain documentation of participation, outcomes, and resident progress.
- Prepare budgets and order supplies.
- Ensure compliance with health and safety regulations and licensing standards.
Community Involvement
- Coordinate visits from performers, local schools, religious groups, and volunteers.
- Organize outings and events that connect residents with the broader community.
Family Communication
- Communicate activity schedules and involve families in events.
- Offer support and updates about resident participation.
6. Overall Performance Criteria
- The degree to which the organization’s goals are achieved, and specific contractual obligations are met
- The degree to which the needs of the residents are met by the programs and services offered by the organization
- The degree to which the desired relationship exists between the Business Manager and the Board
- The financial well-being of the organization
- The degree to which the organization enjoys the respect of the community
- The degree of Board knowledge on current activities, financial position, operations, etc. of the organization
Specific competencies that are required for this position include:
- Proficiency in accounting software and ability to manage, analyze, and report financial information efficiently and accurately Ability to fulfill the contractual responsibilities outlined in the agreements, understanding of audit processes and requirements, and the ability to work closely the auditor’s office.
2. Partnership development skills. This position demands strong communication and interpersonal
skills and a willingness to work in partnership with many community partners.
The Business Manager must be able to create and maintain strong relations with other community
members and have strong negotiation and alliance building skills.
- Human resource knowledge and skills. This position requires the competence to create and maintain a solid team with all employees and the Board of Directors. Knowledge of best practices in human resources, employment law, team building, positive workplace environment development.
- Organizational development skills. This position requires knowledge and skills pertaining to strategic planning. In addition, expertise is required in risk management, quality system management, non-profit regulations and reporting requirements, funding opportunities research and development, and knowledge of specific funder attributes, requirements and processes i.e. federal government, provincial government, regional/municipal governments, foundations, etc.
Hours, Salary and Benefits:
Thompson View Manor is located at 710 Elm Street, Ashcroft B.C.
Regular office hours are 8:00 to 4:00 PM, Monday to Friday.
- Limited evening and weekend work is required.
- Some travel is required in the fulfillment of the job. A current, valid driver’s license and a reliable vehicle are required.
- 35 hours/week
- Salary is $ 45.00-$60.00/hour commensurate with experience.
- The position is eligible for full benefits including medical, dental, vision, extended health, life and disability insurance, and RRSP match, on successful completion of 3 months’ probation.